Returns & Refunds

Last updated: October 20, 2026

Contact AUDELVYN at support@audelvyn.com to request a return within 30 calendar days after delivery. Include your order number, the item and the reason. We will provide return instructions and the correct return address by email. Please request instructions before sending a parcel so it reaches the right destination.

Our 30-day change-of-mind returns

Items must be unused, in their original condition and packaging, with all accessories, charging cases, cables, ear tips, inserts and included items. Sealed products must remain sealed for a change-of-mind return under this voluntary policy. Keep your order confirmation or other proof of purchase.

Opened or used earbuds and products with removed hygiene seals are excluded from this voluntary change-of-mind offer. This condition does not restrict any statutory cancellation, inspection, conformity or defective-goods rights that apply in your country.

Customer-caused damage and inspection

We may decline a voluntary return where inspection shows damage caused after delivery by misuse, drops, unauthorized modifications, improper charging, liquid exposure beyond the product's stated protection, or other customer-caused damage. Normal wear, missing components, mismatched model or serial identifiers, substituted items and products not purchased from AUDELVYN do not qualify for a full voluntary return.

We will assess the actual condition and evidence, explain a refusal or any proposed lawful deduction, and give you an opportunity to respond. We will not automatically treat a reported fault as customer-caused damage. Deductions, where allowed by law, must reflect the documented loss in value rather than an arbitrary penalty. There is no automatic restocking fee.

Damaged, defective, incorrect or misdescribed items

Email us promptly if an item arrives damaged, does not work as described, is incorrect or differs from its listing. Include the order number and a description; photographs can help but an unboxing video is not required. Keep the packaging where practical. A missing original box or an opened seal does not by itself remove your legal rights for faulty goods.

Where the problem is our responsibility, we will arrange or reimburse reasonable return shipping and provide the repair, replacement or refund required by applicable law. The 30-day voluntary window does not limit a longer statutory remedy or applicable warranty right.

How to send an approved return

Email support@audelvyn.com within the applicable return window.
Follow the instructions and return address supplied by our team. The address can vary by item or destination.
For a voluntary return, hand the parcel to the carrier within 14 calendar days after approval, unless we agree otherwise.
Package it securely, remove your account pairing and personal data where applicable, and retain the tracking receipt. Do not send passwords or payment details.

These routing instructions do not cancel a statutory return right if you have otherwise given valid notice.

Return shipping and other charges

For a change-of-mind return, the customer pays return postage and any properly disclosed, legally payable return import charges. Original Express shipping is not refunded for a voluntary change-of-mind return, except where law requires otherwise. Original Standard shipping is free. For an incorrect, defective or misdescribed item that is our responsibility, we cover reasonable return shipping and refund applicable original charges as required by law. Government-collected import fees may need to be reclaimed from the relevant authority.

Refunds and exchanges

We will inspect the return and email the decision. Approved voluntary refunds are issued to the original payment method within 7 business days after the returned item is received. We will meet any shorter deadline required by applicable law; a bank or payment provider may need additional time to display the credit. If a lawful deduction is proposed, we will explain it before issuing the adjusted refund. Contact us if the refund is not visible after your provider's stated processing time.

For a different model, request a return and place a new order. Replacements for a faulty or incorrect item depend on availability and your applicable rights.

Cancellation and statutory rights

Email us as soon as possible to request cancellation before dispatch. We will confirm whether shipment can still be stopped. If it has shipped, the applicable return process applies. EEA and UK customers may have a statutory 14-day withdrawal right for eligible distance purchases and separate rights for faulty goods. Any hygiene exception applies only where the law permits it; opening outer packaging is not automatically such an exception. If mandatory law conflicts with this policy, your mandatory rights prevail.